Terms of Service
Scope, pricing, cancellation, access, liability and our redo policy — written for cleaning work in Minnesota rather than copied from a generator.
Effective date: August 14, 2026. These terms govern the residential and commercial cleaning services provided by Compass Cleaning in Wyoming, Minnesota and surrounding communities, and your use of compasscleaning.online. By booking a service or using this website, you agree to them.
1. Services and scope
We provide house cleaning, recurring cleaning plans, deep cleaning, short-term rental turnover cleaning, move-in and move-out cleaning, and commercial cleaning. Before your first visit you receive a written, room-by-room scope of work. That written scope, together with these terms, defines what is included. Work outside the written scope is quoted separately and performed only with your approval.
We do not provide: exterior window cleaning, pressure washing, carpet or upholstery extraction, chimney or duct cleaning, mold or asbestos remediation, pest control, biohazard or crime scene cleanup, hoarding remediation, post-construction debris removal, or the moving of furniture or appliances beyond what can be safely repositioned by two people.
2. Quotes and pricing
Quotes are flat-rate and based on the information and photos you provide. A quote is valid for 30 days. If, on arrival, the property's size or condition is materially different from what was described, we will contact you before beginning work to agree on a revised price or a reduced scope. We will not perform additional billable work without your approval.
Recurring plan pricing is set per visit and holds unless the scope changes — for example, a finished space brought into use, a new pet, or added rooms. Price changes are discussed in advance and never applied retroactively.
3. Payment
Payment is due on completion unless other terms are agreed in writing. We accept card and bank transfer. Recurring clients may be set up on automatic billing after a first completed visit. Commercial accounts are invoiced monthly with net-15 terms unless otherwise agreed. Balances unpaid after 30 days may be subject to a late fee at the maximum rate permitted by Minnesota law, and service may be paused until the balance clears.
4. Scheduling, cancellation and access
- We provide an arrival window rather than an exact minute, and we notify you by text when the team is en route.
- Cancellations or reschedules with at least 24 hours' notice are free of charge.
- Inside 24 hours we will always try to move the visit rather than cancel it. A cancellation fee of up to 50% of the visit price may apply where the crew and time cannot be reassigned.
- If we cannot access the property at the scheduled time and the visit is lost, a lockout fee of up to 50% of the visit price may apply.
- You are responsible for providing working access, functioning utilities including water and electricity, and a reasonably safe environment.
- We may reschedule for severe weather, hazardous road conditions or crew illness, and we will give you as much notice as possible and priority on the next available slot.
5. Your responsibilities before a visit
To let the crew spend its time cleaning rather than sorting, please pick up clothing, toys, papers and dishes so surfaces are accessible, secure or crate any pet that may be anxious around unfamiliar people, and tell us in advance about surfaces that require special handling, recent repairs, pest treatments, or areas we should not enter. Empty cabinets, closets or a refrigerator you have asked us to clean inside of.
6. Items requiring special care
Some items are excluded from cleaning unless we agree otherwise in writing: antiques, fine art, musical instruments, electronics interiors and screens, taxidermy, firearms, collectibles, unsealed natural stone, unfinished wood, silk and other delicate fabrics, chandeliers requiring ladders above standard height, and any surface with a pre-existing defect that cleaning could worsen. Please secure cash, jewelry, prescription medication, sensitive documents and other valuables before any visit.
7. Satisfaction and redo policy
If any area within the written scope was not cleaned to standard, notify us within 48 hours of the visit, ideally with a photo, and we will return to redo that area at no charge. If the second attempt still does not meet the written scope, we will refund the portion of the invoice attributable to that area. This policy applies to the agreed scope and does not extend to work that was never included, to pre-existing damage or permanent staining, or to conditions that arise after we leave.
8. Damage, loss and liability
If our team damages something, you will hear it from us the same day. We photograph the item, notify you, and resolve it directly. Claims must be reported within 48 hours of the visit so cause can be reasonably determined.
We are not responsible for: pre-existing damage or wear; items that fail because they were already loose, cracked, worn or improperly installed; damage caused by a product you asked us to use or a surface you declined to disclose; discoloration or etching in materials that were already compromised; or loss of items not reported within 48 hours. To the maximum extent permitted by law, our total liability for any claim is limited to the amount paid for the visit giving rise to the claim, and we are not liable for indirect, incidental or consequential damages, including lost rental income or lost business.
9. Personnel and non-solicitation
Our cleaners are our personnel and remain under our direction. Please do not ask a cleaner to perform tasks outside the written scope, to use a ladder above standard height, to handle biohazard material, or to work alone in an unsafe environment. Any additional work should be arranged through us. If you hire a member of our team directly for cleaning work within twelve months of their last visit to your property, a placement fee equal to twice the value of one month of your service becomes payable.
10. Photographs
We photograph completed work for quality control, and for short-term rental clients we send those photos as part of the service. We will not publish any photograph of your property publicly, including on social media or this website, without your written permission. Photos documenting damage or a service concern are kept as part of the service record.
11. SMS and communications
By providing your phone number you agree to receive service-related text messages, including quotes, scheduling, arrival and completion notifications. Consent to receive texts is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Our full messaging terms are described in the Privacy Policy.
12. Website use and intellectual property
The content on this website, including text, layout, graphics and the Compass Cleaning name and logo, belongs to Compass Cleaning and may not be copied or reused without permission. Information on this site is provided for general guidance and does not constitute a guarantee of any specific outcome, price or availability.
13. Termination
Either of us may end a recurring residential plan at any time with 24 hours' notice before the next scheduled visit. Commercial agreements may be ended by either party with 30 days' written notice. We may decline or discontinue service for unsafe conditions, abusive treatment of our staff, non-payment, or persistent misrepresentation of the scope of work.
14. Governing law and disputes
These terms are governed by the laws of the State of Minnesota, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts serving Wyoming, Minnesota. Before filing, both parties agree to attempt to resolve the matter directly by phone or in writing, which resolves the overwhelming majority of service concerns.
15. Changes to these terms
We may update these terms; the effective date above will change accordingly. For recurring clients, material changes take effect at the next scheduled visit after notice is given. Continuing to use our services after that point constitutes acceptance.
16. Contact
Compass Cleaning, Wyoming, Minnesota. Phone (954) 682-7526. Email info@compasscleaning.online. Hours Monday through Saturday, 8:00 AM to 6:00 PM.
Unsure how a clause applies to your property?
Ask before you book. We would rather explain the scope now than debate it after a visit.