Privacy Policy

This document is specific to cleaning services provided in Minnesota. It is informational and is not legal advice; have it reviewed by an attorney before relying on it.

Effective date: August 14, 2026. This policy explains what information Compass Cleaning ("Compass Cleaning," "we," "us") collects through compasscleaning.online and in the course of providing residential and commercial cleaning services in Wyoming, Minnesota and the surrounding communities, how we use it, and the choices you have.

1. Information we collect

We collect only what we need to quote and perform cleaning work.

• Contact information you provide: name, phone number, email address, and the city, address or ZIP code of the property to be cleaned.
• Service details you provide: property size, number of bedrooms and bathrooms, floor types, pets in the home, preferred frequency, access instructions, and any photos you send us of the space.
• Property access information: key, lockbox, garage or smart-lock codes and alarm procedures, when you choose to provide them so we can clean while you are away.
• Payment information: processed by our third-party payment processor. We do not store full card numbers or bank credentials on our systems.
• Website usage information: pages visited, referring page, approximate location derived from IP address, browser and device type, collected through standard server logs and any analytics tools in use.
• Communications: the content of messages, texts, emails, chat conversations and voicemails you send us, along with our replies.

We do not knowingly collect information from children under 13, and we do not ask for Social Security numbers, government identification numbers or financial account credentials.

2. How we use your information

• To prepare quotes and schedule, perform and invoice cleaning services.
• To communicate with you about appointments, arrival windows, access, completion and follow-up.
• To send photos documenting completed work, when applicable to your service.
• To process payments and maintain business, accounting and tax records.
• To respond to questions, service concerns and warranty or redo requests.
• To improve our service quality, staffing and route planning.
• To send service-related or promotional messages, only where you have opted in and only until you opt out.

We do not sell your personal information. We do not share it for cross-context behavioral advertising, and we do not use property access information for any purpose other than performing the service you requested.

3. SMS and text messaging consent

By providing your mobile number and submitting a form on this website, calling us, or replying to one of our messages, you agree to receive text messages from Compass Cleaning related to quotes, scheduling, arrival notifications, completion confirmations, follow-up and account matters.

• Consent to receive text messages is not a condition of purchase of any service.
• Message frequency varies with your activity and service schedule.
• Message and data rates may apply, depending on your mobile carrier plan.
• Reply STOP at any time to opt out of further messages. Reply HELP for assistance, or call us at (954) 682-7526.
• Carriers are not liable for delayed or undelivered messages.
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our messaging platform, such as customer relationship management and messaging providers, and those parties are restricted from using it for any other purpose.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver the messages you requested.

If you opt out of text messages, we may still contact you by phone or email about an active or scheduled service.

4. How we share information

We share personal information only with parties that help us operate, and only to the extent needed:

• Our cleaning staff, limited to the details required to reach and service your property. Access codes are provided to the assigned team only and are not written on invoices or shared beyond that team.
• Service providers: scheduling and customer relationship management software, messaging and email platforms, payment processors, website hosting and analytics.
• Professional advisors: accountants, insurers and attorneys, where necessary.
• Legal authorities, when required by law, subpoena or court order, or to protect the safety, property or rights of any person.

If our business is transferred in whole or in part, customer information may transfer with it, subject to this policy.

5. Data retention

Quote requests that do not become customers are retained for up to 24 months. Customer service records and invoices are retained as long as required for accounting, tax and warranty purposes, typically seven years. Property access codes and keys are deleted or returned when your service ends or when you ask, whichever comes first. Photos documenting completed work are retained for up to 24 months unless you request earlier deletion.

6. Security

We use access-limited accounts, device passcodes and reputable third-party platforms with their own security controls. Access codes and keys are handled under written procedures and issued to named team members. No system is perfectly secure, and we cannot guarantee absolute security, but we will notify you promptly of any incident that affects your information as required by Minnesota law.

7. Your choices and rights

You may, at any time:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete your information, subject to records we must keep for legal, tax or accounting reasons.
• Withdraw consent for marketing email or text messages.
• Ask us to remove stored access codes or return a key.

Minnesota residents have rights under the Minnesota Consumer Data Privacy Act, including rights of access, correction, deletion and portability, and the right to opt out of the sale of personal data and of targeted advertising. We do not sell personal data and do not engage in targeted advertising based on it. To exercise any right, email info@compasscleaning.online or call (954) 682-7526. We will verify your request and respond within the period required by law. If we deny a request, you may appeal by replying to our decision.

8. Cookies and analytics

This website uses only the cookies necessary for it to function, plus any analytics cookies described in the banner or settings shown on your first visit. You can block or delete cookies in your browser settings; the site remains usable if you do. Third-party chat or scheduling widgets embedded on our pages may set their own cookies and are governed by their own privacy policies.

9. Third-party links

Our site may link to third-party websites, such as review platforms or social media. We do not control those sites and are not responsible for their content or privacy practices.

10. Changes to this policy

We may update this policy to reflect changes in our practices or in the law. The effective date at the top of this page will change when we do. Material changes affecting how we use your information will be communicated by email or text to active customers.

11. Contact us

Questions about this policy or about the information we hold: Compass Cleaning, Wyoming, Minnesota. Phone (954) 682-7526. Email info@compasscleaning.online.