Everything clients ask before booking

Send us the form, a text or a call with your city, bedroom and bathroom count, and what you want prioritized. We reply with a flat price and two or three available dates. The first visit is usually longer than later ones because we are catching up on everything at once.

If the home has not had professional attention in several months, yes — it resets the baseline so maintenance visits can actually maintain something. If you already clean regularly yourself, a standard visit is usually enough to start.

A standard three-bedroom, two-bathroom home runs roughly three to four hours with two cleaners. Deep cleans and move-out cleans commonly take twice that. We give you a time estimate with the quote so you can plan the day.

Wyoming, Forest Lake, Chisago City, Stacy, Columbus, Lindström, Center City, Scandia, Hugo, North Branch, Lino Lakes, Ham Lake, White Bear Lake, Blaine, Taylors Falls and Stillwater.

No travel fee inside the 30-mile radius. Everything is priced by the work, not the drive, which is exactly why we keep the map that size.

Yes. Opening and closing cleans for seasonal properties around the lakes northeast of Wyoming and along the St. Croix are regular work for us, including spaces that have sat closed for months.

By the size of the space, its current condition and the scope you choose — not by an hourly rate that leaves you watching the clock. You approve a flat number before we schedule.

Not usually. Photos of the kitchen, bathrooms and floors are typically enough. For large homes, heavy build-up or commercial spaces, an on-site look produces a fairer number for both sides.

Recurring visits are priced lower per visit than one-time work because a maintained home takes less time. Weekly is the lowest per-visit rate, then biweekly, then monthly.

After the visit, once you are satisfied. We accept card and bank transfer, and recurring clients can be set up on automatic billing after the first completed clean.

Exterior windows, carpet extraction, wall washing, chimney and duct work, pest treatment, mold remediation, biohazard cleanup, and moving furniture heavier than a dining chair. Some of these we can quote as add-ons, others are outside what we do at all.

Dishes loaded into the dishwasher and a load of linens are standard on rental turnovers. In homes they are add-ons, since a full laundry cycle can quietly consume an hour of the visit.

Yes. Inside the fridge, inside the oven, interior windows, cabinet fronts, blinds and baseboard detail are all common add-ons. Ask when you book so we allow the time rather than rushing the rest.

Commercial-grade, low-odor concentrates diluted to label strength, plus dedicated microfiber for kitchens, bathrooms and glass so nothing crosses between rooms. Disinfectants are given their full dwell time instead of being wiped off immediately.

Used as directed, yes. Surfaces are dry and ventilated before we leave. Tell us about infants, asthma or reptiles and aquariums in the home and we adjust the products and the ventilation accordingly.

Yes, on any surface you specify. Leave the bottle out with a note. We will not mix your product with ours, and we cannot vouch for a result achieved with a product we do not know.

Give us 24 hours and there is no charge at all. Inside 24 hours we ask to move the visit rather than cancel it, since the crew and the time are already committed to your address.

Saturdays until 6:00 PM for homes and rentals. Commercial spaces are usually cleaned after hours during the week, on a schedule set when the contract starts.

Whatever you prefer: key, lockbox, garage code or smart lock code. Codes are stored with the assigned team only, never written on paperwork, and removed when service ends.

The same assigned cleaners on recurring plans. If your regular cleaner is out, we tell you who is coming instead before the visit rather than sending a stranger unannounced.

You hear it from us first. We photograph it, tell you the same day, and resolve it directly. Hiding damage costs a client relationship worth far more than any single repair.

Send a photo within 48 hours and we return to redo that area at no charge. If the second visit still misses, we refund that portion of the invoice — but in practice a redo settles it.